Telephone help and email queries are addressed M-F 8:00 AM through 5:00 PM Mountain Standard Time. Orders are filled Monday through Friday, with the exception of regular state and federal holidays.
You may also use the contact form below for queries. We may take up to 48 hours to process these, although we usually respond the same day.
The following refund policies in place previous to October 01, 2022 are no longer in effect:
Regular Refund Policies:
- Six (6) month limit on all returns
- To be accepted for returns, items must be in new /unused condition and undamaged
- No returns / refunds for digital products (identified by SKUs ending in “D”)
- No restocking fees, full refunds honored for unused items
Additional provisions for orders over $100 total:
- Bookstores and resellers must request a Return Authorization first
- No time limit on returns
- A 20% restocking fee applies to all orders over $100 (excluding tax and shipping)