Telephone help and email queries are addressed M-F 8:00 AM through 5:00 PM Mountain Standard Time. Orders are filled Monday through Friday, with the exception of regular state and federal holidays.
You may also use the contact form below for queries. We may take up to 48 hours to process these, although we usually respond the same day.
Regular Refund Policies:
- Six (6) month limit on all returns
- To be accepted for returns, items must be in new /unused condition and undamaged
- No returns / refunds for digital products (identified by SKUs ending in “D”)
- No restocking fees, full refunds honored for unused items
Additional provisions for orders over $100 total:
- Bookstores and resellers must request a Return Authorization first
- No time limit on returns
- A 20% restocking fee applies to all orders over $100 (excluding tax and shipping)
NOTE: The CGS reserves the right to determine what products are in new /unused condition and deny any return requests which do not meet these standards.
Collection of Information
We collect personally identifiable information — names, postal addresses, email addresses — when voluntarily submitted by our visitors and customers. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The site uses cookie technology depending on the features offered. Cookie technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information is not shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
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