Telephone help and email queries are addressed M-F 8:00 AM through 5:00 PM Mountain Standard Time. Orders are filled Monday through Friday, with the exception of regular state and federal holidays.
You may also use the contact form below for queries. We may take up to 48 hours to process these, although we usually respond the same day.
Regular Refund Policies:
- Six (6) month limit on all returns
- To be accepted for returns, items must be in new /unused condition and undamaged
- No returns / refunds for digital products (identified by SKUs ending in “D”)
- No restocking fees, full refunds honored for unused items
Additional provisions for orders over $100 total:
- Bookstores and resellers must request a Return Authorization first
- No time limit on returns
- A 20% restocking fee applies to all orders over $100 (excluding tax and shipping)
NOTE: The CGS reserves the right to determine what products are in new /unused condition and deny any return requests which do not meet these standards.